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FAQs


Do you have a question that's not listed below? Please feel free to ask and we'll be sure to answer.

Q
Do I own my design?

A
You own the website after two years. If you need it sooner you can buy out the contract and obtain the rights within the first year.

Q
Can I customize my design?

A
The photography, logo, menus, and text can be customized. We can also easily remove any elements that you don't need from the page.

Q
Do you offer content writing services?

A
Yes, our Essentials with Content packages come with eight pages of content built into the price. If you need addition copywriting services we can create a separate content contract.

Q
What does “basic SEO mean”?

A
PaperStreet ensure best practices are part of the build process. Every page will have a title tag and meta description. Our website are also responsive, have SEO –friendly URLS and load quickly – all of which are important factors when it comes to rankings.

Q
What Photography is included?

A
We include five photos with your website. You can choose the photos from the iStock.com library.

Q
Why is the hosting at $100 per month?

A
Hosting is cheap. Our hosting cost is just a small percentage of the total monthly cost. The monthly fee goes toward Total Control, your content management platform, free upgrades to our system and most importantly same-day support via phone or email.

Q
Can I pay for Hosting only? Or Total Control CMS only?

A
Unfortunately, no. We believe in providing superior service to our clients. We package our content platform, upgrades, support and hosting into one awesome system for law firms; fewer headaches for you and better service for all.

Q
If I have any questions about billing or my invoice, who do I contact?

A
Please contact billing@paperstreet.com or call us directly at 954-523-2181 and follow the prompts to be transferred to the billing department.

Q
I'm having trouble connecting to my email. Can you please help?

A

To set up your email on your local computer in Outlook, Mac Mail or another desktop client, please follow the setup process using the following settings.


Email settingsEmail settings

Double Check

  • The email address you entered is the full email address, including the domain name. For example, helpme@paperstreet.com would be the full email address.
  • Check the box that "requires an encrypted connection (SSL)"
  • Change the drop down menu from None to SSL where it states "Use the following type of encrypted connection."
  • SMTP authentication must be activated in order to send mail

Q
How can I access my email online?

A
You can check your email online using webmail at http://mail.YOURWEBSITE.com. Please replace YOURWEBSITE with the actual domain name of your website. To login, please enter your full email address (myname@mydomain.com) and password. Messages will only show up in the webmail if they have not been downloaded by your email program, such as Outlook.

Q
I'm getting a lot of spam, can you change my settings?

A
Your default setting is HIGH to catch the most spam. It is also set to still deliver all spam, but tag it with SPAM at the beginning of the message. We can change your spam settings so the message will either auto delete or forward to another email account.

Q
I'm unable to send or receive email, can you please help me?

A
If you've verified the above settings are correct, the problem could be a block list. Usually this occurs when somebody attempts to send an email multiple times or tries to send what are called "bad" emails. To get removed from the block list, please contact us and have your your IP address handy.

Q
I can send email but not receive it, what's up?

A
If you're able to send email but are unable to receive it, then the issue is likely SMTP. Please ensure the following options are selected under the "Outgoing Server" tab.

Email settings
If these options are checked, then the issue could be with your ISP or Internet Service Provider. Certain ISPs require you to use their SMTP ports in order to send emails. This effects certain ISPs such as AT&T, Bellsouth, Verizon and even Comcast at times. If you're positive that all of your settings (username, password, connection servers, etc) are correct, please contact us and let us know your ISP so we may better assist you.

Q
I'm out of the office and can't access my email, what did I do wrong?

A
Your desktop program settings are designed to work on your local computer but sometimes, such as if you go on vacation or are out of the country, your email program may not work. Your computer isn't receiving an answer on the other end of the line when trying to connect. Please see the above question "How can I access my email online?" for more information.

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